Job Description

• Coordinate with the Sales Department to develop mid-term and long-term communication plans for projects.
• Manage residents and tenants; maintain good relationships and provide customer care services.
• Proactively establish, develop, and maintain cooperative and trustworthy relationships with residents and tenants.
• Collect monthly service fees; promptly report to supervisors and participate in handling unusual cases (e.g., unusually high fees, occupancy without incurred charges, etc.).
• Manage monthly receivables from residents and tenants.
• Coordinate with the Accounting Department to carry out debt collection procedures and ensure receivables are collected in accordance with regulations.
• Receive and handle information, requests, feedback, and notifications via hotline/switchboard from residents and tenants; directly resolve issues or forward them to relevant departments.
• Monitor and ensure that all complaints, inquiries, and concerns from residents and tenants are handled promptly and professionally.
• Prepare and maintain records and databases of residents and tenants within the building.
• Manage and update the status of apartments and shophouses on the management software system or tracking files.
• Perform other tasks as assigned by supervisors.

Job Requirements

• Bachelor’s degree in Service Management, Commerce, Retail, Hospitality, Urban Area Management, Construction, Law, or related fields.
• Good computer skills (MS Office); strong problem-solving, negotiation, and management skills.

Benefits

• Participation in social insurance and full benefits in accordance with the law.
• 13th-month salary and annual bonuses in accordance with Company policies.
• Professional, people-oriented, friendly, and dynamic working environment with opportunities for career advancement.

Salary

• Negotiable during the interview.